Support for Your Journey

What payment methods do you accept?
We accept a variety of payment methods, including:

• Credit and Debit Cards: All major credit and debit cards are accepted.
• Digital Wallets: Apple Pay and Google Pay are available for quick and secure payments.
• Buy Now, Pay Later Services: Options like Afterpay and Klarna allow you to pay in installments.

Can I pay with PayPal?
Yes, we offer PayPal as an option for customers who prefer to use their PayPal account, which can be especially convenient for international transactions.

Do you offer payment plans?
Yes, a payment plan option is available for those who prefer to pay in installments.

Are discounts, trials, or coupons available?
We occasionally offer discounts, which will be automatically applied as long as you access the course offer through the correct promotional channel (such as a designated promotional page). No code is needed.

What is your refund policy?
We offer a full refund within 30 days of purchase, no questions asked.

How do I access my courses?
To access your courses, simply log into your account and click on “My Library.” This will take you to your purchased courses, where you can continue your learning journey.

How can I track my progress?
Your progress is tracked within each course. Completed lessons are marked with a checkmark, and a progress bar displays your overall course completion.

Can I download course materials?
Select course materials, like supporting PDFs, can be downloaded directly from the relevant lessons.

Is there a community feature included with the course?
We’re excited to share that a community feature is coming soon! This will allow you to connect with other participants as you progress through your journey.

 Do I need to complete the lessons in a specific order?
The course is designed with a recommended sequence to guide your learning experience, and certain modules will remain locked until you’ve completed the previous ones. However, supportive or bonus content may be available for you to explore at your own pace.

How long do I have access to the course?
Once purchased, there is no expiration on your access to the course materials. You can revisit and review content at your own pace.

Do I receive a certificate after completing a course?
Yes! Upon completing all the required lessons in the course, your certificate will be delivered to you via email. Be sure to check your inbox (and spam/junk folder, just in case) after marking the course as complete.

I completed the course, but I can’t find my certificate. Where is it?

If you’ve completed the course but haven’t received your certificate via email, ensure that:

• All lessons and modules have been marked as complete.
• Your email address is correct in your profile settings.
• You check your spam or junk folder for the email.

If you’ve confirmed all of the above and still don’t see your certificate, please contact our support team for assistance.

Will I receive notifications for new content or updates to the course?
Yes, we’ll notify you by email if new materials are added to your course. Make sure your email preferences allow for notifications so you don’t miss any updates.

I’m not receiving emails from the course. What should I do?
First, check your spam or junk folder and add our email to your safe senders list. You may also want to confirm your email settings in your account and update them as needed.

How do I update my email address or password?
You can update your email or password by logging into your account, clicking your user icon at the top right of the page, and then clicking "Settings". From there, you can make changes to your email address and password.

What should I do if I see a “Session Expired” message?
The “Session Expired” message appears when you’ve been logged out due to inactivity. Simply log back in to continue where you left off.

How can I manage my email preferences?
You can update your email preferences by logging into your account, clicking your user icon at the top right of the page, and then clicking "Settings". Scroll down to "Profile Settings" and here you can adjust which types of notifications and updates you’d like to receive.

I’m having trouble logging into my account. What should I do?

1. Double-check your email and password. Make sure there are no extra spaces or typos.
2. Try resetting your password by clicking "Forgot Password" on the login page and following the instructions sent to your email.
3. If you don’t receive a password reset email, check your spam or junk folder, or add our email address to your safe sender list.

The videos aren’t loading or playing correctly. How can I fix this?

1. Ensure your internet connection is stable and has adequate speed.
2. Refresh the page or try reloading the video.
3. Clear your browser cache and cookies, as this can resolve common playback issues.
4. Try switching to a different browser (We recommend Chrome or Safari).
5. If you’re still having issues, update your browser to the latest version.

My course progress isn’t being saved. What should I do?

1. Make sure you are logged into your account before starting a lesson. Progress may not save if you are browsing as a guest.
2. If the issue persists, clear your browser’s cache and cookies and then log in again.
3. If using a mobile device, consider switching to a desktop browser, as some progress-tracking features may work best on desktop.

I can’t download the course materials. How can I fix this?

1. Ensure you’re logged into your account, as downloads may only be available to logged-in users.
2. Make sure you’re using a compatible browser, like Chrome or Safari, and that it’s up-to-date.
3. If you’re on a mobile device, try downloading from a desktop computer.

I’m getting an “Access Denied” or “404 Error” when I try to open a lesson. What should I do?

1. Log out of your account and then log back in, as this can refresh access permissions.
2. Clear your browser’s cache and cookies to remove any outdated access data.
3. If the issue continues, reach out to support, as there may be an account issue.

The page is loading slowly, or I keep getting error messages. How can I improve this?

1. Check your internet connection and try restarting your router.
2. Ensure your browser is updated to the latest version and try clearing the cache.
3. Switch to a different browser, preferably Chrome or Safari.